AI assistant

Overview

Syntho includes an integrated AI assistant for in-product guidance. Use it to get answers without leaving your workflow.

The Assistant is optimized for Syntho how-to questions and product behavior. It is not a replacement for your security, privacy, or compliance process.

Requirements

The AI assistant requires an active internet connection to function. If the connection is unavailable, the Assistant will not be able to provide responses.

Disabled by default

The Assistant is disabled by default. It can be enabled by setting the FEATURE_CHAT_ASSISTANT flag to True in the environment variables.

Open the Assistant

1. Click the Assistant icon in the top-right corner of the application.

2. The Assistant opens as a sidebar.

3. You can expand or collapse it at any time.

When to use it

Use the Assistant to:

• Learn how features work

• Get step-by-step guidance

• Troubleshoot errors

• Understand masking and synthetic data methods

• Discover best practices and recommended setups

• Support onboarding and training

Example questions

• How do I create a synthetic dataset?

• What does consistent mapping do?

• Why does my validation fail?

Tips for better answers

To get the best results:

• Ask clear and specific questions

• Mention the feature or screen you are using (Main hub, Table view, Jobs, etc.)

• Ask follow-up questions if needed

• Paste exact error messages when troubleshooting

When not to use it

Avoid using the Assistant when the question includes sensitive operational details.

Examples:

• Passwords, tokens, private keys, or connection strings

• Production PII or PHI

• Customer-specific data you are not allowed to share

Treat prompts like support tickets. Only share what you would send to an external party.

Privacy and security

The Assistant is designed to answer based on Syntho’s approved knowledge sources. It is intended for product guidance, not for analyzing customer datasets.

Follow your organization’s policies for what you can share in prompts.

For Syntho’s general stance on telemetry and data collection, see Does Syntho collect any data?.

Troubleshooting

The Assistant does not load

• Check that your browser can reach the internet.

• Check corporate proxy or firewall rules.

• Try a hard refresh and open the Assistant again.

The answers are too generic

• Include the relevant page or UI area (for example: Main hub).

• Include what you tried and what you expected to happen.

• Ask for a concrete outcome (“give me the steps to…”, “list the checks for…”).